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Returns and Refunds

Returns

  • Arrived Damaged or Faulty - If your goods arrived damaged or are faulty your first action is to inform us by email at sales@thehandmadehandlecompany.co.uk within 7 days and preferably within 48 hours.

    Our returns department will then arrange the return of these goods and we will replace the goods at no charge or refund any money paid for the goods.
  • Faulty Goods - If your purchase was originally fine but has become faulty quite soon afterwards, please email us in the first instance to sales@thehandmadehandlecompany.co.uk with a short description of the problem and we will email you back with next steps.

  • Non-Faulty Goods - Non-faulty goods must be returned within 7 days after receiving the product. Provided the goods are received in brand new condition and with the same packaging that they left our warehouse in, we will fully refund the price of the goods, which you will receive within 30 days. The return postage will not be refunded unless the reason for return is due to a mistake by ourselves.

Refunds

  • Faulty Goods - All verified faulty goods will be fully refunded and we will pay the return postage. You will receive your refund within 3 days of processing.

  • Non-Faulty Goods - Non-faulty goods must be returned within 7 days as detailed above. Provided everything is in order the cost of the goods will be refunded. The return postage will not be refunded unless the reason for return is due to a mistake by ourselves.

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